Refund Policy

We want you to be happy with Bespoken. This policy explains when you can get your money back and how to ask for it.

1. Paddle handles refunds

All purchases are processed by Paddle.com, our Merchant of Record, so Paddle issues every refund. The money goes back to the payment method you used. How long it takes depends on your bank.

2. Subscriptions

If you are not satisfied, you can get a full refund of a subscription payment within 14 days of that payment. This applies both to your first payment and to renewals, monthly and yearly. After a refund the subscription is cancelled and your account moves to the Free plan.

3. AI top-up packs

You can get a full refund of an AI top-up pack within 14 days of buying it, as long as no part of the pack has been used. Packs are only used once your monthly AI hours run out, so a pack stays unused until then.

4. How to ask for a refund

• Use the link in your Paddle receipt email, or look up your order at paddle.net, or
• email support@bespoken.fm with the email address of your account and, if you have it, the order number.

5. Cancelling

You can cancel your subscription at any time from the Account page in the editor. Cancelling stops future renewals. You keep access to your paid plan until the end of the period you have already paid for, and then your account moves to the Free plan. Cancelling on its own does not refund the current period; ask for a refund as described above if you are within 14 days.

6. Your statutory rights

This policy does not affect your rights as a consumer under the law, including your rights if the service is faulty or not as described.

Last updated October 17, 2026